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Shipping area:

Delivery worldwide.

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Shipping

● Please allow up to 2 days for processing your order.

● Shipments are processed on normal working business days Monday -Friday

● We may experience a high volume of orders during sales and holidays. Your shipment may be delayed.

● We are not responsible for lost packages if the wrong address was entered. It is the responsibility of the purchaser to provide an accurate address and contact information. Packages will not be re-shipped or refunded to customers who do not receive an order due to an incorrect address. Please check your address carefully at checkout, and in your order confirmation email.

● Once orders are placed they cannot be changed.

● We will not be responsible for lost or stolen items once delivered. Once packages have been scanned as delivered to the customer’s address, it is up to the customer to claim any missing or stolen packages with the appropriate Postal Carrier.

Domestic shipping

● Standard shipping is on average 1-7 business days. Delivery times may vary depending on the shipping method you selected during check out, and the location of your shipping address. Delivery time includes processing and shipping time.

● Once your parcel leaves our warehouse, shipping times are dependent on the carrier. We cannot control when your package will be delivered.

International Shipping

● Your package will be shipped DDU ( Delivered Duty Unpaid) and may be subject to duties, fees and import taxes upon delivery.

● Your local customs authority determines this charge.

● We are not responsible for any additional custom duty taxes and fees once your package has left our warehouse.

● Custom duty charges and fees are the responsibility of the customer.

● Please contact your local postal or customs office for information regarding custom duty taxes in your country.

● If custom duty taxes and charges are refused at the time of delivery, your package will be returned and you will not receive a refund for the shipment fee

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Returned and Exchanged

● Your satisfaction is our number one priority. If there is a defective product or quality concerns beyond your control, please contact us within 14 days of delivery to receive a refund or exchange. A return label will be provided. After 14 days, the product is nonrefundable.

● If you are unhappy with your unopened and unused products and wish to return them, you can do so for up to 14 days from delivery for a full refund or exchange. All refunds will be credit back to store credit. We are not responsible for covering the shipping costs. Return and refund processing may take up to 3 weeks from the return acceptance date.

● Due to the nature of our products, we do not accept returns or exchanges of open products for sanitary reasons. Thank you for your understanding!

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Returned to sender & refused packages

● This can happen if the address is invalid or missing information, the carrier is unable to deliver your package, or the order is refused by the customer at time of delivery or not picked up by the customer from the postal office.

● The packages will be restocked and the customer will be issued store credit in the form of an E-gift card minus the shipping fee.

● A restocking fee of $25 will be applied to all returned to sender or refused packages